Hi there, thank you for taking the time to share your feedback! We’re glad you enjoyed the Pain Au Chocolat and appreciated its balance of flavors. We’re sorry to hear that your experience with the latte art and drinks didn’t meet expectations. Our team is always working on refining our skills, and we’ll be sure to address the concerns raised with our baristas to ensure a better experience moving forward. Thank you for noticing our free voucher offer, and we hope to welcome you back soon for another visit. Your support means a lot to us.